Privacy Policy

Last Updated: August 23, 2026

1. Introduction

Provena AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you partner with us for B2B growth and lead generation services.

2. Information We Collect

Information You Provide

  • Contact information (name, email, phone number, company name)
  • Business information (industry, target market, company size)
  • Communication preferences
  • Payment information (processed securely through third-party providers)

Automatically Collected Information

  • Website usage data (pages visited, time spent, referring URLs)
  • Device information (IP address, browser type, operating system)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information to:

  • Provide and improve our growth partnership and lead generation services
  • Communicate with you about our services, updates, and offers
  • Process payments and manage your account
  • Analyze service performance and user behavior
  • Comply with legal obligations and protect our rights
  • Personalize your experience and optimize our partnership strategy

4. Information Sharing and Disclosure

We may share your information with:

  • Service providers who assist in our operations (email platforms, analytics, payment processors)
  • Professional advisors (lawyers, accountants, auditors)
  • Law enforcement or regulatory authorities when required by law
  • Third parties in connection with a business transaction (merger, acquisition, or sale)

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we will securely delete or anonymize your data.

7. Your Rights

Depending on your location, you may have the following rights:

  • Access your personal information
  • Correct inaccurate or incomplete data
  • Request deletion of your information
  • Object to or restrict processing of your data
  • Data portability
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with a supervisory authority

8. Cookies and Tracking

Google Tag loads on eligible public marketing pages with analytics and advertising storage denied. Before permission, it may send cookieless consent, page and completed action signals for privacy safe modelling. It does not read or write Google Analytics cookies in that state. If you allow analytics, Google Analytics can use cookies to help us understand referral sources, devices, engagement, completed tools, resource access and discovery call bookings. We do not send form contents, booking details, email addresses or phone numbers to Google Analytics. Advertising storage, advertising personalisation and Google advertising signals remain disabled.

Private Provena application routes, onboarding pages, client domains, white label domains, and tokenised client pages are excluded from this marketing measurement. Declining analytics prevents Google Analytics storage and limits measurement to cookieless signals. It does not affect website functionality.

You can grant or withdraw permission at any time through Analytics preferences in the website footer. Withdrawing permission stops future measurement and removes accessible Google Analytics cookies from this site.

The booking page embeds Calendly so visitors can view availability and book a demo. When the scheduler loads, Calendly receives the technical and booking information needed to provide that service and applies its own privacy notice.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: info@provena-ai.com

Phone: +353 85 225 5547